1. Information we collect
We collect account and contact details, delivery addresses, order and support records, payment status (not full card numbers), saved items, browsing and search activity, device and session information, and communication preferences.
2. Why we use it
We use information to provide accounts and orders, calculate delivery, prevent fraud, inspect and fulfil purchases, provide support, meet legal obligations, improve product discovery and measure site performance. Depending on the context, our basis is performance of a contract, legal obligation, legitimate interests or consent.
3. Sharing and international transfers
We share only what is reasonably necessary with payment processors, suppliers, warehouse and logistics providers, email and support services, analytics and cloud infrastructure providers, professional advisers and authorities where legally required.
Because Pantao supports international purchasing and delivery, information may be processed outside your country. We use contractual, technical and organizational safeguards appropriate to the transfer and applicable law.
4. Retention and security
We retain information for as long as needed to provide the service and meet tax, accounting, fraud, dispute and legal requirements. Retention periods differ by record type. We use access controls, encryption where appropriate and session protections, but no online system can guarantee absolute security.
5. Cookies and analytics
We use essential session technology to keep accounts and checkout working, and measurement technology to understand visits, searches, product views, sign-ins and checkout progress. Where consent is required, optional technologies will be used only after the required choice.
6. Your choices and rights
You can update profile, address and notification settings in your account and request a copy or deletion review of account data. Depending on where you live, you may also have rights to access, correct, delete, restrict or object to processing, receive portable data, withdraw consent, or complain to a privacy regulator.
We do not sell personal information for money. To exercise an applicable privacy right, contact support@pantaobuy.com. We may need to verify your identity and may retain records required by law or necessary for unresolved transactions or disputes.
7. Contact
Pantao Global Trading Limited is responsible for this policy. Privacy questions and requests may be sent to support@pantaobuy.com.